Looking Glass Documentation
Buy Looking GlassDiscord
  • Looking Glass User Guide
  • NEW! โœจLooking Glass Goโœจ
  • Displays
    • ๐Ÿ”ฎLooking Glass Go
      • โšกGet Started with Looking Glass Go
      • ๐Ÿ“ฑUsing the Go Mobile App
      • ๐Ÿ”†Liteformsโ„ข
      • ๐Ÿ–ฅ๏ธStandalone and Desktop Modes
      • ๐Ÿ”ŒPower and LED States
      • ๐Ÿช„Default Playlist
      • โญ๏ธWhat's Next?
      • ๐Ÿ‘œAccessories
      • โš™๏ธAdvanced Playlist Creation
      • โš™๏ธManual Firmware Update
      • โ“Common Troubleshooting Issues
    • ๐Ÿ”ฎLooking Glass 16" Light Field Displays
      • ๐Ÿช„Looking Glass 16" Light Field Display (Landscape)
      • ๐Ÿช„Looking Glass 16" Light Field Display (Portrait)
      • โ“Common Troubleshooting Issues
    • ๐Ÿ”ฎLooking Glass 32" Light Field Displays
      • ๐Ÿช„Looking Glass 32" Light Field Display (Landscape)
      • ๐Ÿช„Looking Glass 32" Light Field Display (Portrait)
      • โ“Common Troubleshooting Issues
    • ๐Ÿ”ฎLooking Glass 65" Light Field Display
    • ๐Ÿ”ฎLooking Glass Portrait
      • โšกGet Started with Looking Glass Portrait
      • ๐ŸŽ‡Demo Holograms
      • โ“Common Troubleshooting Issues
  • Software Tools
    • ๐Ÿ“šOverview
    • ๐ŸŒ‰Looking Glass Bridge
      • โœจUsing Looking Glass Bridge
      • ๐ŸชŸDisplay Settings on Windows
      • ๐ŸŽDisplay Settings on macOS
      • ๐ŸงDisplay Settings on Linux
      • ๐Ÿ‘ทTroubleshooting
    • ๐Ÿ“ฝ๏ธLooking Glass Studio
      • ๐Ÿ“šUsing Looking Glass Studio
      • RGB-D Photo / Video
      • Quilt Images / Video
      • iPhone Portrait Photos
      • Android Depth Photos
        • Samsung Portrait Mode
      • Light Field Photosets
      • Exporting Holograms
      • Troubleshooting
    • ๐ŸงŠLooking Glass Blocks
      • โœจConvert any image into a hologram
      • โฌ†๏ธUploading, editing and sharing Quilts
      • ๐ŸฅฝViewing your holograms on different platforms
    • ๐ŸŽฌHologram Video
    • ๐Ÿ”†Liteformsโ„ข
      • ๐ŸชŸGet Started on Windows
      • ๐ŸŽGet Started on MacOS
      • ๐Ÿง™Making Custom Liteforms
      • ๐ŸชConfigure Liteforms for Kiosk Setup
    • ๐Ÿ‘€Looking Glass Model Viewer
    • ๐ŸงชExperiments
      • ๐Ÿ“ฝ๏ธMedia Encoder
      • โฉLooking Glass Media Encoder
  • Key Concepts
    • ๐Ÿ”‘Hologram 101
      • ๐ŸŽ‰Making great holograms
      • ๐ŸŒŽHolograms in the real world
      • ๐Ÿ‘พHolograms, but virtual
    • ๐Ÿ”How does Looking Glass Work?
    • ๐Ÿ“ธVirtual Camera
    • ๐ŸงŠ3D Design Guidelines
      • Lighting
      • Post-Processing
      • Scene Composition
      • Materials & Textures
      • Performance
    • ๐Ÿ’กQuilts
      • ๐ŸŽฌQuilt Video Encoding
    • ๐Ÿ’กLight Fields
      • โšกLinear Light Field Capture
    • ๐Ÿ“ฝ๏ธFilming a Looking Glass
  • Creator Tools
    • ๐ŸŽจOverview
    • ๐Ÿ”ŒUnity
      • โšกUsing Unity with Looking Glass
      • Setting up your Development Environment
      • Example Scenes
      • Prefabs
        • Hologram Camera
        • 3D Cursor
        • Dual Monitor Application
      • Script Reference
        • HologramCamera.cs
        • LKGDisplaySystem.cs
        • QuiltCapture.cs
        • Cursor3D.cs
        • OrbitControls.cs
        • BlockUploader.cs
        • MobileDMAController.cs
        • iOS Sample Scene Scripts
          • ChangeInteractionModality.cs
          • XYSlider.cs
          • XYSpotlight.cs
          • AudioRotateControl.cs
          • ModelController.cs
          • DemoIOSUIController.cs
          • PageHandler.cs
          • PageConnectHandler.cs
          • PageCalibrateHandler.cs
          • PageTestHandler.cs
          • DynamicAlcove.cs
      • Package Integrations
        • Built-in Render Pipeline Post-Processing
      • Developing for iOS
      • Depth of Field and Other Post-Processing Effects
      • Quilt Video Audio and Playback
      • Developing for Ultraleap Hand Tracking on Looking Glass
      • Looking Glass Pro (Legacy)
      • Additional Support
      • Change Log
    • ๐ŸนBlender
    • ๐Ÿ”ŒUnreal Engine
      • ๐Ÿ—’๏ธChange Log and Old Versions
      • ๐Ÿ’ฝInstalling the Unreal Engine plugin
      • ๐ŸŽฅUsing the Unreal Engine Plugin
        • Using the HoloPlay Capture
        • Exporting Quilt Images and Video with Sequencer
      • Accessing HoloPlay Data with Blueprint Scripting
      • Packaging the Project
      • Unreal Engine 4 (Legacy Support)
        • Unreal Engine 4 Quick Start
          • Using the HoloPlay Capture
          • Exporting Quilt Images and Video with Sequencer
    • ๐ŸŒWebXR
      • ๐Ÿ”ถPlayCanvas
      • 3๏ธโƒฃ3๏ธโƒฃ Three.JS
      • โš›๏ธReact-Three-Fiber
      • ๐ŸŒˆSpline
  • Tutorials
    • ๐Ÿ“ฑRunning Looking Glass Displays with iOS Devices
    • โ“‚๏ธCapturing Light Fields in Maya
    • ๐Ÿง‘โ€๐Ÿ”ฌUsing ShaderToy with Looking Glass
    • ๐ŸŽจSculpting with Adobe Medium and Looking Glass
    • ๐Ÿ”Turn Videogames Holographic with Refract
    • ๐Ÿ–๏ธBuilding with Leap Motion
  • Developer Docs
    • โš™๏ธLooking Glass Bridge SDK
      • ๐Ÿช›Web Application Integration
      • ๐Ÿ”ŒIntegrating Native Applications
      • ๐Ÿ““Native Function Reference
    • ๐ŸฆLooking Glass Core Migration Guide
  • Third Party Software
    • ๐Ÿ—ก๏ธ3D Slicer
    • ๐Ÿ”ฌVTK (Visualization Toolkit)
    • ๐Ÿ—บ๏ธParaView
    • ๐Ÿ”ฉCommunity Made Tools & Projects
  • Legacy Software
    • ๐Ÿ“ก3D Model Importer
      • 3D Model Importer App Guide
      • 3D Model Importer App Reference
    • ๐ŸŽญDiorama
      • Change Log
    • ๐ŸŽž๏ธDepth Recorder
    • ๐Ÿ“ธLightfield Photo App
    • ๐ŸLooking Glass Core Overview
    • ๐Ÿฝ๏ธLooking Glass Core SDK
      • C API Overview
        • HoloPlayCore.h
          • State Functions
          • General-Query-Functions
          • Device-Query-Functions
        • libHoloPlayCore.h
        • HoloPlayShaders.h
    • ๐Ÿ”ฐLooking Glass Core JS
      • API
        • HoloPlayCore.Client
        • HoloPlayCore.Message
        • HoloPlay Service Related
        • examples
  • Legacy Hardware
    • ๐Ÿ”ปLooking Glass 8.9"
    • ๐Ÿ”ปLooking Glass 15.6"
    • ๐Ÿ”ปLooking Glass 8K
    • ๐Ÿ”ปLooking Glass 16"
    • ๐Ÿ”ปLooking Glass 32"
    • ๐Ÿ”ปLooking Glass Pro
  • ๐Ÿ’ฌContact Us
  • ๐Ÿ› ๏ธFAQ & Troubleshooting
Powered by GitBook

Follow us

  • Twitter
  • Instagram
  • LinkedIn
On this page
  • Previous Versions
  • HoloPlay Service:
  • Looking Glass Bridge:
  • Windows
  • Uninstalling HoloPlay Service from Windows systems.
  • Log File Locations
  • macOS
  • Uninstalling HoloPlay Service on macOS systems.
  • Opening Looking Glass Bridge
  • Log File Locations

Was this helpful?

  1. Software Tools
  2. Looking Glass Bridge

Troubleshooting

This page will walk you through troubleshooting steps with Looking Glass Bridge.

PreviousDisplay Settings on LinuxNextLooking Glass Studio

Last updated 2 months ago

Was this helpful?

You must uninstall HoloPlay Service before installing Looking Glass Bridge.

Previous Versions

There may be cases when using older Looking Glass software or displays where HoloPlay Service is required. If you are using current generation displays or software, you should always default to using Looking Glass Bridge. .

HoloPlay Service:

Version 1.2.6

Looking Glass Bridge:

Version 2.4.10

Version 2.4.7

Version 2.4.6
Version 2.4.4
Version 2.3.7
Version 2.3.3
Version 2.3.2
Version 2.3.0
Version 2.2.0
Version 2.1.0
Version 2.0.9
Version 2.0.6

Windows

Uninstalling HoloPlay Service from Windows systems.

To uninstall HoloPlay Service open your Settings application. Then type Add or Remove Programs into the Search bar.

After that, select HoloPlay Service from the app selection menu and click Uninstall.

Now you can successfully install Looking Glass Bridge.

Log File Locations

You can find log files in the following directory

%USERPROFILE%\AppData\Roaming\Looking Glass\Bridge 2.0.9\logs\

macOS

Uninstalling HoloPlay Service on macOS systems.

Open Finder and navigate to your Macintosh HD, you can do this by right-clicking the main heading in the Finder window, as shown below.

Go to your Library folder, then the Application Support folder, then the Looking Glass Factory folder, and finally, HoloPlay Service.

Once you're in that folder, double-click on the uninstall script. This will open a Terminal window where you'll be prompted to input your password.

Once you do this, the uninstall script will remove HoloPlay Service from your system and you'll be able to install Looking Glass Bridge properly.

Opening Looking Glass Bridge

To open Looking Glass Bridge you can search for it via Spotlight, by hitting Command + Space, or by opening your Launchpad and searching for Looking Glass Bridge there. Once Looking Glass Bridge is open, it should show up on your Mac's menu bar, like so.

If you have a Looking Glass device connected, Looking Glass Bridge will automatically detect it and you'll be able to start using your Looking Glass!

Log File Locations

You can find log files in the following directory

~/Library/Application Support/Looking Glass/Bridge X.X.X/logs/

Linux

๐ŸŒ‰
๐Ÿ‘ท
The latest version of Looking Glass Bridge is available here
Windows
MacOS (universal)
Linux (.deb)
Linux (.rpm)
Windows
MacOS (Intel)
MacOS (M1)
Linux
Windows
MacOS (Intel)
MacOS (M1)
Linux
Windows
MacOS (Intel)
MacOS (M1)
Linux
Windows
MacOS(Intel)
MacOS(M1)
Linux
Windows
MacOS (Intel)
MacOS (M1)
Linux
Windows
MacOS(Intel)
MacOS (M1)
Linux
Windows
MacOS (Intel)
MacOS (M1)
Linux
Windows
MacOS (Intel)
MacOS (M1)
Linux
Windows
MacOS(Intel)
MacOS(M1)
Linux
Windows
MacOS(Intel)
MacOS(M1)
Linux
Windows
MacOS (Intel)
MacOS (M1)
Linux
Windows
MacOS (Intel)
MacOS (M1)
The version of Bridge in this screenshot may not be the latest version. Check the downloads page at https://look.glass/bridge to ensure you're up to date!