⚙️Manual Firmware Update

This guide will walk you through how to manually update the firmware of your Looking Glass Go for cases with poor WiFi connectivity.

Under normal WiFi conditions your Looking Glass Go will automatically download firmware updates, these include improvements to media playback, Desktop Mode and other features, like loading a custom playlist via the Go's USB-A port. In cases where you're unable to update over WiFi due to poor connectivity, firewalls, or other network issues, it's possible to update the Looking Glass Go manually by copying the firmware update directly to the Go's onboard storage.

Unlike normal USB drives, the Go uses media transfer protocol (MTP).

Windows and Linux both have built in support for MTP, while MacOS requires custom software to access the Go's file storage.

Due to the limitation above, we highly recommend using either a Windows or Linux computer to manually update firmware.

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Firmware Update Process

Factory Reset

Before you begin this process, you should factory reset your Looking Glass Go to wipe any existing WiFi credentials from the device as these could interfere with the manual update process.

To factory reset your Go, follow the procedure below:

• Unplug the Go from USB-C power.

• Hold down the power button.

• While holding down the power button, connect the Go to power with the included wall adapter via the included USB-C cable.

• Continue holding the power button for 10 seconds.

• Release the power button after 10 seconds.

• The Go's LED should flash yellow if you’ve successfully activated the factory reset.

• Leave the Go running until the LED stops flashing yellow. The LED will flash yellow for approximately 1 minute.

Firmware Download

Please download Firmware v1.0.59 (January 7th 2025)

Windows/Linux (Recommended)

​Plug the Go into your computer and turn it on, from there you should see the Go show up under "This PC".

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• Copy and paste the rootfs.raucb file to the Go's root storage folder.

• Turn the Looking Glass Go off by holding down the power button. ​ ​

• Reconnect the Go to wall power and turn it on by tapping the power button.

This will start the firmware update, please wait until the Go's LED changes from Purple 🟣 to White ⚪. This can take about 1-5 minutes. ​ ​Once the Go's status LED changes from Purple 🟣 to White ⚪, the firmware update is complete.

Do not unplug the Go during this process.

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MacOS

If you are on a Mac, you'll need to install OpenMTP to access the Go's storage.

MTP (Media Transfer Protocol) on MacOS is a bit finicky and can be interrupted by other programs like Google Drive, Dropbox and even Google Chrome. Make sure these are properly closed during this process to avoid disruptions.

Once you have OpenMTP running,

• Connect your Go to your Mac via the provided USB-C cable and turn the Go on. The Go should show up as a storage drive in OpenMTP.

• From there, you can drag the firmware update linked above onto the Go.

• Once the firmware files have copied over completely, you'll need to unplug the Go and connect it to wall power via the included adapter and USB-C cable.

• Turn on the Go and wait for the light to change from Purple 🟣 to White ⚪, this will take about 1-5 minutes.

Do not unplug the Go during this process.