Looking Glass Documentation
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  • Looking Glass User Guide
  • NEW! โœจLooking Glass Goโœจ
  • Displays
    • ๐Ÿ”ฎLooking Glass Go
      • โšกGet Started with Looking Glass Go
      • ๐Ÿ“ฑUsing the Go Mobile App
      • ๐Ÿ”†Liteformsโ„ข
      • ๐Ÿ–ฅ๏ธStandalone and Desktop Modes
      • ๐Ÿ”ŒPower and LED States
      • ๐Ÿช„Default Playlist
      • โญ๏ธWhat's Next?
      • ๐Ÿ‘œAccessories
      • โš™๏ธAdvanced Playlist Creation
      • โš™๏ธManual Firmware Update
      • โ“Common Troubleshooting Issues
    • ๐Ÿ”ฎLooking Glass 16" Light Field Displays
      • ๐Ÿช„Looking Glass 16" Light Field Display (Landscape)
      • ๐Ÿช„Looking Glass 16" Light Field Display (Portrait)
      • โ“Common Troubleshooting Issues
    • ๐Ÿ”ฎLooking Glass 32" Light Field Displays
      • ๐Ÿช„Looking Glass 32" Light Field Display (Landscape)
      • ๐Ÿช„Looking Glass 32" Light Field Display (Portrait)
      • โ“Common Troubleshooting Issues
    • ๐Ÿ”ฎLooking Glass 65" Light Field Display
    • ๐Ÿ”ฎLooking Glass Portrait
      • โšกGet Started with Looking Glass Portrait
      • ๐ŸŽ‡Demo Holograms
      • โ“Common Troubleshooting Issues
  • Software Tools
    • ๐Ÿ“šOverview
    • ๐ŸŒ‰Looking Glass Bridge
      • โœจUsing Looking Glass Bridge
      • ๐ŸชŸDisplay Settings on Windows
      • ๐ŸŽDisplay Settings on macOS
      • ๐ŸงDisplay Settings on Linux
      • ๐Ÿ‘ทTroubleshooting
    • ๐Ÿ“ฝ๏ธLooking Glass Studio
      • ๐Ÿ“šUsing Looking Glass Studio
      • RGB-D Photo / Video
      • Quilt Images / Video
      • iPhone Portrait Photos
      • Android Depth Photos
        • Samsung Portrait Mode
      • Light Field Photosets
      • Exporting Holograms
      • Troubleshooting
    • ๐ŸงŠLooking Glass Blocks
      • โœจConvert any image into a hologram
      • โฌ†๏ธUploading, editing and sharing Quilts
      • ๐ŸฅฝViewing your holograms on different platforms
    • ๐ŸŽฌHologram Video
    • ๐Ÿ”†Liteformsโ„ข
      • ๐ŸชŸGet Started on Windows
      • ๐ŸŽGet Started on MacOS
      • ๐Ÿง™Making Custom Liteforms
      • ๐ŸชConfigure Liteforms for Kiosk Setup
    • ๐Ÿ‘€Looking Glass Model Viewer
    • ๐ŸงชExperiments
      • ๐Ÿ“ฝ๏ธMedia Encoder
      • โฉLooking Glass Media Encoder
  • Key Concepts
    • ๐Ÿ”‘Hologram 101
      • ๐ŸŽ‰Making great holograms
      • ๐ŸŒŽHolograms in the real world
      • ๐Ÿ‘พHolograms, but virtual
    • ๐Ÿ”How does Looking Glass Work?
    • ๐Ÿ“ธVirtual Camera
    • ๐ŸงŠ3D Design Guidelines
      • Lighting
      • Post-Processing
      • Scene Composition
      • Materials & Textures
      • Performance
    • ๐Ÿ’กQuilts
      • ๐ŸŽฌQuilt Video Encoding
    • ๐Ÿ’กLight Fields
      • โšกLinear Light Field Capture
    • ๐Ÿ“ฝ๏ธFilming a Looking Glass
  • Creator Tools
    • ๐ŸŽจOverview
    • ๐Ÿ”ŒUnity
      • โšกUsing Unity with Looking Glass
      • Setting up your Development Environment
      • Example Scenes
      • Prefabs
        • Hologram Camera
        • 3D Cursor
        • Dual Monitor Application
      • Script Reference
        • HologramCamera.cs
        • LKGDisplaySystem.cs
        • QuiltCapture.cs
        • Cursor3D.cs
        • OrbitControls.cs
        • BlockUploader.cs
        • MobileDMAController.cs
        • iOS Sample Scene Scripts
          • ChangeInteractionModality.cs
          • XYSlider.cs
          • XYSpotlight.cs
          • AudioRotateControl.cs
          • ModelController.cs
          • DemoIOSUIController.cs
          • PageHandler.cs
          • PageConnectHandler.cs
          • PageCalibrateHandler.cs
          • PageTestHandler.cs
          • DynamicAlcove.cs
      • Package Integrations
        • Built-in Render Pipeline Post-Processing
      • Developing for iOS
      • Depth of Field and Other Post-Processing Effects
      • Quilt Video Audio and Playback
      • Developing for Ultraleap Hand Tracking on Looking Glass
      • Looking Glass Pro (Legacy)
      • Additional Support
      • Change Log
    • ๐ŸนBlender
    • ๐Ÿ”ŒUnreal Engine
      • ๐Ÿ—’๏ธChange Log and Old Versions
      • ๐Ÿ’ฝInstalling the Unreal Engine plugin
      • ๐ŸŽฅUsing the Unreal Engine Plugin
        • Using the HoloPlay Capture
        • Exporting Quilt Images and Video with Sequencer
      • Accessing HoloPlay Data with Blueprint Scripting
      • Packaging the Project
      • Unreal Engine 4 (Legacy Support)
        • Unreal Engine 4 Quick Start
          • Using the HoloPlay Capture
          • Exporting Quilt Images and Video with Sequencer
    • ๐ŸŒWebXR
      • ๐Ÿ”ถPlayCanvas
      • 3๏ธโƒฃ3๏ธโƒฃ Three.JS
      • โš›๏ธReact-Three-Fiber
      • ๐ŸŒˆSpline
  • Tutorials
    • ๐Ÿ“ฑRunning Looking Glass Displays with iOS Devices
    • โ“‚๏ธCapturing Light Fields in Maya
    • ๐Ÿง‘โ€๐Ÿ”ฌUsing ShaderToy with Looking Glass
    • ๐ŸŽจSculpting with Adobe Medium and Looking Glass
    • ๐Ÿ”Turn Videogames Holographic with Refract
    • ๐Ÿ–๏ธBuilding with Leap Motion
  • Developer Docs
    • โš™๏ธLooking Glass Bridge SDK
      • ๐Ÿช›Web Application Integration
      • ๐Ÿ”ŒIntegrating Native Applications
      • ๐Ÿ““Native Function Reference
    • ๐ŸฆLooking Glass Core Migration Guide
  • Third Party Software
    • ๐Ÿ—ก๏ธ3D Slicer
    • ๐Ÿ”ฌVTK (Visualization Toolkit)
    • ๐Ÿ—บ๏ธParaView
    • ๐Ÿ”ฉCommunity Made Tools & Projects
  • Legacy Software
    • ๐Ÿ“ก3D Model Importer
      • 3D Model Importer App Guide
      • 3D Model Importer App Reference
    • ๐ŸŽญDiorama
      • Change Log
    • ๐ŸŽž๏ธDepth Recorder
    • ๐Ÿ“ธLightfield Photo App
    • ๐ŸLooking Glass Core Overview
    • ๐Ÿฝ๏ธLooking Glass Core SDK
      • C API Overview
        • HoloPlayCore.h
          • State Functions
          • General-Query-Functions
          • Device-Query-Functions
        • libHoloPlayCore.h
        • HoloPlayShaders.h
    • ๐Ÿ”ฐLooking Glass Core JS
      • API
        • HoloPlayCore.Client
        • HoloPlayCore.Message
        • HoloPlay Service Related
        • examples
  • Legacy Hardware
    • ๐Ÿ”ปLooking Glass 8.9"
    • ๐Ÿ”ปLooking Glass 15.6"
    • ๐Ÿ”ปLooking Glass 8K
    • ๐Ÿ”ปLooking Glass 16"
    • ๐Ÿ”ปLooking Glass 32"
    • ๐Ÿ”ปLooking Glass Pro
  • ๐Ÿ’ฌContact Us
  • ๐Ÿ› ๏ธFAQ & Troubleshooting
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  1. Displays
  2. Looking Glass 16" Light Field Displays

Common Troubleshooting Issues

PreviousLooking Glass 16" Light Field Display (Portrait)NextLooking Glass 32" Light Field Displays

Last updated 21 days ago

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Issue
LED Indicator
Solution

Looking Glass 16" is not powering on

Off

Please check the power adapter 16โ€ comes with is plugged in and uses the cable the unit is supplied with. Re-plug / Reconnect if necessary.

Looking Glass 16โ€ screen stays black

Solid Red

First, check that the HDMI cable or the USB-C DP alt mode cable is connected securely. Also check to see if the computer's USB-C port supports USB-C DP alt mode display output, if 16โ€ is not connected via HDMI

If you are seeing some rainbow artifacts (i.e. chromatic aberration) on your Looking Glass display

Solid Blue

This will happen when you are plugged into HDMI mode and you do not have either the HDMI or one of your USB-C cables plugged in. Ensure that all the cables in your display configuration are plugged in correctly.

If you notice that some media or applications are running at a slow frame rate.

First, ensure that your PC or Mac meets the minimum specification requirements for running the Looking Glass 16" Spatial Display content. Then, if you're on Windows, ensure that you have Vertical Sync enabled ->

  1. Click the Start button or Windows icon

  2. Type NVIDIA Control Panel into the search bar

  3. Press Enter on your keyboard

  4. Click Manage 3D Settings

  5. Under "I would like to use the following 3D settings", scroll down until you see Vertical Sync

  6. Select Vertical Sync to choose Force on from the dropdown menu

Lastly, ensure that the graphics card is targeting all the applications that you've installed including the web browser you're using (we recommend Chrome). For a detailed breakdown of how to set this for your PC, follow this guide .

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