FAQ & Troubleshooting

Where can I find log files?
Log files help us find and track down bugs! If you run into any issues please send these our way via our developer support email, [email protected]. 

Logs are located in the following locations:
Looking Glass Studio
Windows
C:\Users\[username]\AppData\Roaming\Looking Glass Studio\
Mac
/Users/[username]/Library/Application Support/Looking Glass Studio/
Looking Glass Bridge
Windows: %USERPROFILE%\AppData\Roaming\Looking Glass\Bridge X.X.X\logs\
MacOS: ~/Library/Application Support/Looking Glass/Bridge X.X.X/logs/
Linux: ~/.lgf/Bridge X.X.X/logs/
HoloPlay Service
​
Windows
C:/ProgramData/Looking Glass Factory/logfiles/[username]
Mac
/Library/Application Support/Looking Glass Factory/HoloPlayService/logfiles/[username]
Linux
/var/log/lookingglassfactory/logfiles/[username]
3D Model Importer
Windows
 C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\3D Model Importer\Player.log
Diorama
Windows
C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\Diorama\Player.log 
and 
C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\\Diorama\\DioramaUI.log
Mac
~/Library/Logs/Looking Glass Factory/Diorama/Player.log and ~/Library/Logs/Looking Glass Factory/Diorama/DioramaUI.log
Unity Plugin
Editor:
Windows
C:\Users\[username]\AppData\Local\Unity\Editor\Editor.log
Mac
~/Library/Logs/Unity/Editor.log
Linux
~/.config/unity3d/Editor.log
Builds:
Windows
C:\Users\[username]\AppData\LocalLow\[companyname]\[productname]\Player.log
Mac
~/Library/Logs/[companyname]/[productname]/Player.log
Linux
~/.config/unity3d/[companyname]/[productname].log
Depth Recorder
Windows 
C:\\Users\\[username]\\AppData\\LocalLow\\Looking Glass Factory\\DepthRecorder\\Player.log
Last modified 1mo ago