FAQ & Troubleshooting

Where can I find log files?
Log files help us find and track down bugs! If you run into any issues please send these our way via our bug reporting form. Logs are located in the following locations
HoloPlay Studio
Windows
C:\Users\[username]\AppData\Roaming\HoloPlayStudio\
Mac
/Users/[username]/Library/Application Support/HoloPlayStudio/
HoloPlay Service
Windows
C:/ProgramData/Looking Glass Factory/logfiles/[username]
Mac
/Library/Application Support/Looking Glass Factory/HoloPlayService/logfiles/[username]
Linux
/var/log/lookingglassfactory/logfiles/[username]
3D Model Importer
Windows
 C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\3D Model Importer\Player.log
Diorama
Windows
C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\Diorama\Player.log 
and 
C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\\Diorama\\DioramaUI.log
Mac
~/Library/Logs/Looking Glass Factory/Diorama/Player.log and ~/Library/Logs/Looking Glass Factory/Diorama/DioramaUI.log
Depth Recorder
Windows 
C:\\Users\\[username]\\AppData\\LocalLow\\Looking Glass Factory\\DepthRecorder\\Player.log

Last modified 1mo ago

Copy link