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FAQ & Troubleshooting

Where can I find log files?

Log files help us find and track down bugs! If you run into any issues please send these our way via our developer support email, [email protected]. Logs are located in the following locations:

Looking Glass Studio

  • Windows
    C:\Users\[username]\AppData\Roaming\Looking Glass Studio\
  • Mac
    /Users/[username]/Library/Application Support/Looking Glass Studio/

Looking Glass Bridge

  • Windows: %USERPROFILE%\AppData\Roaming\Looking Glass\Bridge X.X.X\logs\
  • MacOS: ~/Library/Application Support/Looking Glass/Bridge X.X.X/logs/
  • Linux: ~/.lgf/Bridge X.X.X/logs/

HoloPlay Service

  • Windows
    C:/ProgramData/Looking Glass Factory/logfiles/[username]
  • Mac
    /Library/Application Support/Looking Glass Factory/HoloPlayService/logfiles/[username]
  • Linux
    /var/log/lookingglassfactory/logfiles/[username]

3D Model Importer

  • Windows
    C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\3D Model Importer\Player.log

Diorama

  • Windows
    C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\Diorama\Player.log
    and
    C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\\Diorama\\DioramaUI.log
  • Mac
    ~/Library/Logs/Looking Glass Factory/Diorama/Player.log and ~/Library/Logs/Looking Glass Factory/Diorama/DioramaUI.log

Unity Plugin

  • Editor:
    • Windows C:\Users\[username]\AppData\Local\Unity\Editor\Editor.log
    • Mac ~/Library/Logs/Unity/Editor.log
    • Linux ~/.config/unity3d/Editor.log
  • Builds:
    • Windows C:\Users\[username]\AppData\LocalLow\[companyname]\[productname]\Player.log
    • Mac ~/Library/Logs/[companyname]/[productname]/Player.log
    • Linux ~/.config/unity3d/[companyname]/[productname].log

Depth Recorder

  • Windows
    C:\\Users\\[username]\\AppData\\LocalLow\\Looking Glass Factory\\DepthRecorder\\Player.log
Last modified 1mo ago