🛠️FAQ & Troubleshooting

Where can I find log files?

Log files help us find and track down bugs! If you run into any issues please send these our way via our developer support email, [e-mail]. Logs are located in the following locations:

Looking Glass Studio

• Windows

  C:\Users\[username]\AppData\Roaming\Looking Glass Studio\

• Mac

  /Users/[username]/Library/Application Support/Looking Glass Studio/

Looking Glass Bridge

• Windows: %USERPROFILE%\AppData\Roaming\Looking Glass\Bridge X.X.X\logs\

• MacOS: ~/Library/Application Support/Looking Glass/Bridge X.X.X/logs/

• Linux: ~/.lgf/Bridge X.X.X/logs/

HoloPlay Service

• Windows

  C:/ProgramData/Looking Glass Factory/logfiles/[username]

• Mac

  /Library/Application Support/Looking Glass Factory/HoloPlayService/logfiles/[username]

• Linux

  /var/log/lookingglassfactory/logfiles/[username]

3D Model Importer

• Windows

  C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\3D Model Importer\Player.log

Diorama

• Windows

  C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\Diorama\Player.log

  and

  C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\\Diorama\\DioramaUI.log

• Mac

  ~/Library/Logs/Looking Glass Factory/Diorama/Player.log and ~/Library/Logs/Looking Glass Factory/Diorama/DioramaUI.log

Unity Plugin

• Editor:

  • Windows C:\Users\[username]\AppData\Local\Unity\Editor\Editor.log

  • Mac ~/Library/Logs/Unity/Editor.log

  • Linux ~/.config/unity3d/Editor.log

• Builds:

  • Windows C:\Users\[username]\AppData\LocalLow\[companyname]\[productname]\Player.log

  • Mac ~/Library/Logs/[companyname]/[productname]/Player.log

  • Linux ~/.config/unity3d/[companyname]/[productname].log

Depth Recorder

• Windows

  C:\\Users\\[username]\\AppData\\LocalLow\\Looking Glass Factory\\DepthRecorder\\Player.log