❓Common Troubleshooting Issues

Being at the cutting edge of technology isn't always easy, luckily you're not alone! We've put together this guide here to help you if you hit any stumbling blocks on your path to the future.

Powering your Portrait

When possible you should use the included USB-C Cable and power adapter. For desktop mode you can use a USB-A to USB-C Cable, however this won't provide enough power for stand-alone mode, for stand-alone mode you'll need to use a USB-C to USB-C Cable.

The power supply that ships with the Looking Glass Portrait is a 5-volt 3-amp adapter rated for a maximum of 18W output.

Status LED Key

The Looking Glass Portrait has a status LED on the side of the device above the power button. The status LED is helpful to determine what state the Looking Glass is in if you're running into issues.

Color	Status
⚪️ Solid White	The Looking Glass is running in Standalone Mode.
⚪️ Breathing White	The Looking Glass is in standby mode, ready to boot into Standalone Mode.
🔵 Solid Blue	The Looking Glass is running in Desktop Mode.
🔵 Breathing Blue	The Looking Glass is in standby mode, ready to boot into Desktop Mode.
🟡 Blinking Yellow	The Looking Glass is attempting to switch between modes.
🔴 Blinking Red	The Looking Glass does not have enough power to turn on.

Entering Standalone Mode

First ensure that your Looking Glass Portrait is connected to a power source via USB-C. USB-A to USB-C cables will not work for Standalone Mode.

Once you've checked to confirm your USB-C cable is properly connected on both ends, take a look at the status LED on the side of the Looking Glass. If it's connected to power properly you should see the LED breathing white. If this is the case, awesome! Tap the power button on the Looking Glass and you should see the device boot up into Standalone mode and display some awesome holograms.

If the Looking Glass boots up but doesn't show any holograms check the status LED to see if it's running in Standalone Mode properly. Once it's booted up the LED should be solid white.

Entering Desktop Mode

In order to enter Desktop Mode you must have both the HDMI Cable and USB-C Cables connected. If your computer does not have a USB-C port you can connect the USB-C cable to the wall adapter, however you'll need to make sure that USB-C is connected to your computer in order to sync holograms to your device.

To ensure that your Looking Glass and related software are working properly try the web test below.

If successful, you display should show a test image of the Looking Glass logo on your portrait. To close this image, move your mouse over and click anywhere on the image. The image should appear 3D.

If the image doesn't appear, or you get an error, ensure that the latest version of Looking Glass Bridge is installed and that your HDMI cable and USB-C cables are properly plugged in.

Issues switching between Desktop Mode and Standalone Mode

If you are having issues switching between Desktop and Standalone Mode it's likely one of the following issues:

1. Loose cables: Please ensure that the HDMI and USB-C cables are properly connected on both ends. If you try to switch between Stand Alone and Desktop Modes without the cables connected properly the Looking Glass may not be able to switch between modes properly.

2. Correct Cables: Standalone Mode requires a USB-C to USB-C power source. It will not work with a USB-A to USB-C cable. If you're trying to switch between Desktop Mode and Standalone Mode with a USB-A to USB-C cable the Portrait's status LED will blink yellow, as it tries to switch modes, then will remain in Desktop Mode.

Issues getting holograms onto the Looking Glass Portrait.

To add your own holograms for playback in Standalone Mode you need to use Looking Glass Studio in order to sync the holograms to your display.

Copying quilt files over to the Looking Glass' storage drive will not work, holograms must be encoded through Looking Glass Studio to playback properly in Standalone Mode.

Restore Your Portrait's Calibration Data

Looking Glass Portrait stores its calibration data in a folder on the display itself. Deleting this data can cause Looking Glass Studio to be unable to find your display. You can restore this data by following the steps below.

• Install Looking Glass Bridge
• Connect your Looking Glass Display in Desktop Mode.

• Once the display is on, click the Save your Calibration File button.

• This will save a Visual.json file do your downloads folder. You will then need to manually copy the file to your Looking Glass.

Windows:

• Open File Explorer, then look for your Looking Glass under This PC

• If there is not already a folder present called LKG_Calibration you must make one.

• Place the file inside the LKG_Calibration folder.

MacOS:

• Open Finder, then look for your Looking Glass. MacOS doesn't always surface new drives, so it may show on your main desktop workspace instead.

• Once the folder is open, check for an LKG_Calibration folder, if not present, make one by right clicking the UI in finder, and selecting new folder

• Place the file inside the LKG_Calibration folder.