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Looking Glass 32"

This is the setup guide for the Looking Glass 32"

Follow the Hardware Setup Guide that came with your Looking Glass 32". Download a copy here:
Looking Glass 32 Setup Guide.pdf
441KB
PDF
Looking Glass 32" Hardware Setup Guide
Looking Glass Bridge, Looking Glass Studio, and some demo applications are already installed and ready to use on PCs purchased directly from Looking Glass Factory.
What's in the Box
1 x Looking Glass 32"
1 x Desktop mount plate w/ screws (4) 
1 x Power supply w/ matching blades 
2 x DisplayPort (DP) Cables - 71" / 1.8m
1 x Microfiber cleaning cloth
1 x Custom molded aluminum hard carrying case 
(PC Bundle only) External 3090 / 4080 PC with a secondary 15.6" touchscreen monitor for app control, wireless keyboard and mouse set, Leap Motion controller 
Clean your Looking Glass 32" only with the included microfiber cloths.
Do not clean with other cleaning agents or rubbing alcohol as this will damage the front surface of the display.
Minimum Spec Requirements 
For best performance, your PC must meet the following minimum recommended specs: 
9th Gen i7 CPU or equivalent 
Min. 16GB RAM 
Min. 256GB SSD storage 
RTX 3090 or equivalent (Note: graphics card must support 2x DisplayPort and output 7680 x 4320 resolution) 
Display Settings & Configuration 
When setting up your Looking Glass 32" display alongside your secondary monitor (recommended) to use at the UI screen, ensure the following: 
The Looking Glass 32" and secondary monitor should be extended, not mirrored. 
The Looking Glass 32" should be scaled at 100% 
The secondary monitor should be set as your "primary display"
This setup will allow for you to seamlessly control your applications and content from the secondary display with the holographic content running on your Looking Glass 32". 
Software
​Looking Glass Bridge​
Looking Glass Bridge facilitates communication between your computer and any connected Looking Glass devices. Required for Looking Glass applications and development tools. Download Looking Glass Bridge here. 
Test your Setup
This simple test can be run to ensure that hardware is connected, and that the proper software is installed and configured.
If successful, you display should show a test image of the Looking Glass logo on your portrait. To close this image, move your mouse over and click anywhere on the image. The image should appear 3D. 
If the image doesn't appear, or you get an error, ensure that the latest version of Looking Glass Bridge is installed and that your HDMI cable and USB-C cables are properly plugged in.
​Looking Glass Studio​
Looking Glass Studio is the hologram companion app for your Looking Glass 32". With it, you can import holograms from a variety of sources, make minor edits to any hologram you create.
Importing hologram data from a variety of sources (iPhone Portrait mode photos, light field photosets, RGB-D photos & videos, etc)
Editing and framing your holographic content
Exporting and sharing holograms with others
More information about Looking Glass Studio can be found here.  
Leap Motion (optional accessory)
Some applications are controllable via the Leap Motion hand tracking hardware (included in the PC bundle). To use these features, download and install the V5 (Gemini) version of the Desktop SDK.
🤏🏼Ultraleap software is already installed on computers purchased directly from Looking Glass Factory.
Once the Leap Motion Controller is plugged in and the Ultraleap Gemini tracking is installed, launch the Ultraleap sensor setup & load the Ultraleap Tracking Software. 
Featured Applications & Holograms
The following applications demonstrate the features / capabilities of the Looking Glass 32" Display and are preinstalled on the PC that comes with the bundle. 
🛩️ Jet Engine
A Video Showcasing the Jet Engine Demo
🤏🏼 Leap Motion Enabled
​Download Jet Engine​
Jet Engine is a CAD presentation of complex 3D models, gesture control/explode to show complex structures to show internally and to clients.
Gesture Controls:
Left Hand - X-ray through model
Right-Hand - Rotate the model
Both-Hands Together - Explode View
Demo Holograms
The following holograms can be loaded into Looking Glass Studio. 
Hyperdunk 
​Download​
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Trex
​Download​
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Scar Jo 
​Download 1​
​Download 2​
James Bond 
​Download 1​
​Download 2 
Golden Ticket 
​Download 1​
​Download 2​
Skulls
​Download 
​
Common Troubleshooting Issues 
Issue
Solution
If your PC is not switching on when connected to the Looking Glass 32" Display
Note that when you setup + switch on the PC, avoid having all peripherals connected at once. Only have the secondary screen connected. Then, after setup, you can connect all the other accessories. This is to prevent the PC from drawing too much power at once.
If you notice that your demos seem to be running to the left side of the display and there is something wrong with how they look 
Reset the Looking Glass display with the on & off with the side power button.
If you notice that some media in Looking Glass Studio is running at a slower frame rate 
This could be for one of two reasons. The first is to ensure that you have Vertical Sync enabled -> 
1.Click the Start button or Windows icon
2.Type NVIDIA control panel into the search bar
3.Press Enter on your keyboard
4.Click Manage 3D settings
5.Under I would like to use the following 3D settings, scroll down until you see Vertical sync
6.Select Vertical sync to choose Force on from the drop-down menu
Second, ensure that the graphics card is targeting all the applications that you've installed including the web browser you're using (we recommend Chrome). For a detailed breakdown of how to set this for your PC, follow this guide here. 
If USB-C ports on the back of the 32" PC aren't functioning properly. 
Install the latest chipset drivers for the intel compute element. This only applies to the 32" PC purchased from Looking Glass Factory. 
If the Azure Kinect is not switching on 
Re-connect all the cables and make sure that the Azure Kinect USB-C cable is connected to a USB 3.0 port (these are usually blue). 
​
If that doesn't work, right click the icon after downloading and run Depth Recorder as System Administrator

Issue	Solution
If your PC is not switching on when connected to the Looking Glass 32" Display	Note that when you setup + switch on the PC, avoid having all peripherals connected at once. Only have the secondary screen connected. Then, after setup, you can connect all the other accessories. This is to prevent the PC from drawing too much power at once.
If you notice that your demos seem to be running to the left side of the display and there is something wrong with how they look	Reset the Looking Glass display with the on & off with the side power button.
If you notice that some media in Looking Glass Studio is running at a slower frame rate	This could be for one of two reasons. The first is to ensure that you have Vertical Sync enabled -> 1. Click the Start button or Windows icon 2. Type NVIDIA control panel into the search bar 3. Press Enter on your keyboard 4. Click Manage 3D settings 5. Under I would like to use the following 3D settings, scroll down until you see Vertical sync 6. Select Vertical sync to choose Force on from the drop-down menu Second, ensure that the graphics card is targeting all the applications that you've installed including the web browser you're using (we recommend Chrome). For a detailed breakdown of how to set this for your PC, follow this guide here.
If USB-C ports on the back of the 32" PC aren't functioning properly.	Install the latest chipset drivers for the intel compute element. This only applies to the 32" PC purchased from Looking Glass Factory.
If the Azure Kinect is not switching on	Re-connect all the cables and make sure that the Azure Kinect USB-C cable is connected to a USB 3.0 port (these are usually blue). If that doesn't work, right click the icon after downloading and run Depth Recorder as System Administrator