❓Common Troubleshooting Issues

Issue	LED Indicator	Solution
Looking Glass 16" is not powering on	⚫ Off	Please check the power adapter 16” comes with is plugged in and uses the cable the unit is supplied with. Re-plug / Reconnect if necessary.
Looking Glass 16” screen stays black	🔴 Solid Red	First, check that the HDMI cable or the USB-C DP alt mode cable is connected securely. Also check to see if the computer's USB-C port supports USB-C DP alt mode display output, if 16” is not connected via HDMI
If you are seeing some rainbow artifacts (i.e. chromatic aberration) on your Looking Glass display	🔵 Solid Blue	This will happen when you are plugged into HDMI mode and you do not have either the HDMI or one of your USB-C cables plugged in. Ensure that all the cables in your display configuration are plugged in correctly.
If you notice that some media or applications are running at a slow frame rate.		First, ensure that your PC or Mac meets the minimum specification requirements for running the Looking Glass 16" Spatial Display content. Then, if you're on Windows, ensure that you have Vertical Sync enabled -> Click the Start button or Windows icon Type NVIDIA Control Panel into the search bar Press Enter on your keyboard Click Manage 3D Settings Under "I would like to use the following 3D settings", scroll down until you see Vertical Sync Select Vertical Sync to choose Force on from the dropdown menu Lastly, ensure that the graphics card is targeting all the applications that you've installed including the web browser you're using (we recommend Chrome). For a detailed breakdown of how to set this for your PC, follow this guide here.