the framerate cap and bitrate cap options under the tools menu can help improve syncing performance and syncing time on lower end systems.
Auto Updates can be enabled via the file -> preferences menu. As of update 1.0.1 automatic updates are disabled by default.
While Looking Glass Studio should automatically choose the dedicated graphics card on your system there are cases where it is unable to do so. To force Looking Glass Studio to use your dedicated graphics card, open windows settings -> graphics settings and choose Looking Glass Studio from the drop down menu. You can find the Looking Glass Studio.exe file at the following path.
In prior versions of Looking Glass Studio there was an issue that led to a crash on startup on Windows 10 systems that use Japanese characters with Unicode in the file-path. We resolved this issue in Looking Glass Studio 1.1.2. You can download the latest version from our website.
This can occur due to some phones writing orientation data in a non-standard format. The easiest way to remedy this currently is to open the photo in a desktop photo viewer and save it again. This should fix the orientation meta-data and allow Looking Glass Studio to import it properly.
In prior versions of Looking Glass Studio there were incompatibilities with AMD GPUs. Please use a version 1.3.5 or newer of Looking Glass Studio.
If you are unable to power the portrait via the usb-c cable plugged in to your computer you can still sync to your portrait but it will take a few steps. 1) Plug the portrait into your computer but don't power it on. 2) Open the LKG drive that shows up in finder or in file explorer. 3) Copy the LKG_Calibration folder to the root of a separate usb drive or disk. 4) unplug the portrait from your computer, and plug the USB-C cable into the provided power brick. 5) ensure the HDMI cable is still connected to the computer and boot the portrait into desktop mode. 6) Open Looking Glass Studio and import your content. 7) Once you've got your content in Looking Glass Studio you can press "sync playlist." This will take some time and will write the files to the location where you copied the LKG_Calibration folder to. 8) Once the files have finished syncing. Power down the Looking Glass Portrait and plug the usb-c cable back into your computer. Copy the synced files, playlist.json and playlist.m3u to your device. 9) When you reboot the device into stand alone mode you should see your holograms there!
You can not currently sync to the Looking Glass Portrait without the HDMI connected. Doing this will result in a small version of your hologram encoded in the bottom left corner.
While Looking Glass Studio doesn't have support for multiple playlists currently, you can back up playlists by copying the folder in documents/Looking Glass Studio and renaming it. Looking Glass Studio will only read playlist items from the New_Playlist folder.
Official support for multiple playlists are currently on our roadmap. The following work around will explain how to switch between playlists without syncing. The playlists on Looking Glass Portrait are controlled by the playlist.json and Playlist.m3u files which are written when you sync your playlist in Looking Glass Studio. If you want to switch between playlists there are a few ways to do this currently. If you delete the playlist.json and playlist.m3u the Looking Glass Portrait will playback the files in alphabetical order. If you want to switch between specific playlists you can copy the playlist.json and playlist.m3u file from your Looking Glass and save them on your computer. If you sync new content in Looking Glass Studio it will then make a new playlist.json and playlist.m3u file, which you can then replace with the old one manually via finder on mac or in file explorer on windows.
Some Dell Alienware machines come with a preinstalled software called "Nahimic" which can mess with graphics drivers and other applications. In order to use Looking Glass applications you'll need to disable or uninstall this software. To do this you can follow the instructions here:
Click the Windows icon
- Type services
- Right click Services app
- Click Run as administrator
- Scroll down to Nahimic
- Right click for Properties
- Change Startup type to Disabled to stop the service
- Click Apply- OK
Part of the syncing process includes writing a
playlist.jsonfile to your Looking Glass. These files control which order your Looking Glass will load content in, and which content will be able to be played back in stand alone mode.
The video player on your Looking Glass only uses
playlist.m3uto determine the order of playback. You do not need to edit the
playlist.jsonfile as this is solely used to determine if holograms have already been synced.
playlist.m3ufile is what your Looking Glass Portrait reads as the official playlist. It is organized in the following manner:
The playlist.m3u file is a single item per line file which refers directly to the synced/encoded holograms on your Looking Glass Portrait. To add a hologram that's already on your Looking Glass Portrait, but not present in the playlist file you must use the full file name and extension of the file. You should only point to .mp4 files encoded by Looking Glass Studio for proper playback support.
playlist.jsonfile allows Looking Glass Studio to read which files have been synced to your Looking Glass and determine if the files have changed or need to be synced again. It is organized as an array in the following format:
"last_updated": "Wed Sep 15 12:06:40 2021",
"last_updated": "Wed Sep 15 12:06:40 2021",