HoloPlay Service

HoloPlay Service

HoloPlay Service facilitates communication between your computer and any connected Looking Glass devices. It is required for Looking Glass applications and development tools. Download the latest version.

Display Resolutions for Looking Glass Devices

In Desktop Mode your Looking Glass system will show up as an additional monitor. You'll need to open Display Settings in Windows, or System Preferences -> Displays in MacOS and ensure your Looking Glass is set to Extended Display Mode, and that display scaling is set to 100%. If this is not set then software designed for Looking Glass systems will not work properly. See the table below for your device's display resolution.

Gen 2 Devices

Device
Display Resolution
Looking Glass Portrait
1536x2048
Looking Glass 4K Gen 2
3840x2160
Looking Glass 8K Gen 2
7680x3840

Gen 1 Devices

Device
Display Resolution
Looking Glass 8.9 Gen 1
2560x1600
Looking Glass 15.6 Gen 1
3840x2160
Looking Glass 8K Gen 1
7680x3840

Test your Setup

This simple test can be run to ensure that hardware is connected and software is installed and configured:
When the above button is pressed, the Looking Glass should show a 3D image like below. To close this image, move your mouse over and click anywhere on the image. The image should appear 3D. If it appears with diagonal lines (as on the right), there is an error. Please retry the setup steps above to ensure it is properly configured. If that doesn't fix it, try troubleshooting. Once the setup is complete, go back to the [User Guide welcome page to begin working with the Looking Glass.

Troubleshooting

HoloPlay Service not detected

If the test above shows HoloPlay Service not detected, make sure it's installed and running. Click here for the latest version.
If it is installed but not running...

Windows

Click on the Windows Start menu and search for "HoloPlay Service":
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If you can't find it, go to C:/Program Files (x86)/Looking Glass Factory/HoloPlayService/ and double click HoloPlayService.exe to launch the service.
Once launched, click "Rerun Test" at the top of this page.

Mac

Open Spotlight and search for "HoloPlay Service":
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If you can't find it, go to /Library/Application Support/Looking Glass Factory/HoloPlayService/ and double click on HoloPlayService.app to launch the service.
A finder window in MacOS showing the location of HoloPlay Service
Once launched, click "Rerun Test" at the top of this page and you should be set!

No Looking Glass detected / Error loading calibration

  1. 1.
    Power down your Looking Glass and Unplug all cables
  2. 2.
    Find the Looking Glass icon on the Windows taskbar or Mac menu bar
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  3. 3.
    Click on it to reveal the menu
  4. 4.
    Click "Restart HoloPlay Service"
  5. 5.
    Plug cables back in
  6. 6.
    Rerun the test at the top of this page
Last modified 2mo ago