HoloPlay Service

HoloPlay Service

HoloPlay Service facilitates communication between your computer and any connected Looking Glass devices. It is required for Looking Glass applications and development tools. Download the latest version.

Test your Setup

This simple test can be run to ensure that hardware is connected and software is installed and configured:

When the above button is pressed, the Looking Glass should show a 3D image like below. To close this image, move your mouse over and click anywhere on the image. The image should appear 3D. If it appears with diagonal lines (as on the right), there is an error. Please retry the setup steps above to ensure it is properly configured. If that doesn't fix it, try troubleshooting. Once the setup is complete, go back to the [User Guide welcome page to begin working with the Looking Glass.

Troubleshooting

HoloPlay Service not detected

If the test above shows HoloPlay Service not detected, make sure it's installed and running. Click here for the latest version.

If it is installed but not running...

Windows

Click on the Windows Start menu and search for "HoloPlay Service": Windows

If you can't find it, go to C:/Program Files (x86)/Looking Glass Factory/HoloPlayService/ and double click HoloPlayService.exe to launch the service.

Once launched, click "Rerun Test" at the top of this page.

Mac

Open Spotlight and search for "HoloPlay Service": Mac

If you can't find it, go to /Library/Application Support/Looking Glass Factory/HoloPlayService/ and double click on HoloPlayService.app to launch the service.

Once launched, click "Rerun Test" at the top of this page.

No Looking Glass detected / Error loading calibration

  1. Unplug all cables

  2. Find the Looking Glass icon on the Windows taskbar or Mac menu bar

    Windows

    Mac

  3. Click on it to reveal the menu

  4. Click "Restart HoloPlay Service"

  5. Plug cables back in

  6. Rerun the test at the top of this page