🛠️FAQ & Troubleshooting

Where can I find log files?

Log files help us find and track down bugs! If you run into any issues please send these our way via our bug reporting form. Logs are located in the following locations:

Looking Glass Studio

• Windows

  C:\Users\[username]\AppData\Roaming\Looking Glass Studio\

• Mac

  /Users/[username]/Library/Application Support/Looking Glass Studio/

Looking Glass Bridge

• Windows

  C:/ProgramData/Looking Glass Factory/logfiles/[username]

• Mac

  /Library/Application Support/Looking Glass Factory/HoloPlayService/logfiles/[username]

• Linux

  /var/log/lookingglassfactory/logfiles/[username]

3D Model Importer

• Windows

  C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\3D Model Importer\Player.log

Diorama

• Windows

  C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\Diorama\Player.log

  and

  C:\Users\[username]\AppData\LocalLow\Looking Glass Factory\\Diorama\\DioramaUI.log

• Mac

  ~/Library/Logs/Looking Glass Factory/Diorama/Player.log and ~/Library/Logs/Looking Glass Factory/Diorama/DioramaUI.log

Unity Plugin

• Editor:

  • Windows C:\Users\[username]\AppData\Local\Unity\Editor\Editor.log

  • Mac ~/Library/Logs/Unity/Editor.log

  • Linux ~/.config/unity3d/Editor.log

• Builds:

  • Windows C:\Users\[username]\AppData\LocalLow\[companyname]\[productname]\Player.log

  • Mac ~/Library/Logs/[companyname]/[productname]/Player.log

  • Linux ~/.config/unity3d/[companyname]/[productname].log

Depth Recorder

• Windows

  C:\\Users\\[username]\\AppData\\LocalLow\\Looking Glass Factory\\DepthRecorder\\Player.log